Goods in stock
The goods may be returned in a manner agreed between the Seller and the Buyer.
www.ugicode.com buyers (consumers) have the right to withdraw from the contract of purchase and sale of the product without giving a reason, notifying the seller in writing within 14 days from the moment of delivery or collection of the product. The cost of returning the product must be borne by the buyer.
Upon receipt of the returned product and evaluation of its quality, the Seller shall return the money for the product to the buyer within 14 days from the receipt of a written notice of withdrawal from the purchase and sale agreement.
The product must be returned in the original packaging. A VAT invoice or order number is required for refunds.
Out of stock / custom goods
For return, exchange or repair of defects of APRONS, DRESSES and ACCESSORIES ordered and ordered by special order , please contact us by e-mail firstname.lastname@example.org or phone +370 699 67099.
All OTHER ordered goods (non-stocked goods) can be exchanged and returned within 14 days of receipt of the goods, but please agree first by e-mail email@example.com or phone +370 699 67099 and obtain confirmation of the further course of the decision.
Personalized items on which your LOGO is embroidered, printed or laser engraved will not be returned or exchanged. Therefore, your final confirmation of the agreed way, colors, sizes and position of the logo is required before placing the LOGO.
Defective or incomplete goods
If the delivered product does not meet the quality requirements, the buyer can contact by e-mail firstname.lastname@example.org or phone +370 699 67099.
The buyer can inform about the incomplete goods by e-mail email@example.com or by phone +370 699 67099.
Check the quality of the parcel delivered to your home with the courier. If you notice that it has violations:
- tell the courier who brought the goods about it;
- in the delivery document of the consignment, note that the packaging is damaged and fill in the Packaging Damage (Inspection) Report together with the courier;
- inspect the goods inside the packages and, if they are damaged, record the damage in photographs. Photographs will be required for the return procedure;
- if the packaging is not damaged, it is not necessary to inspect the goods in the presence of the courier. If you accept the shipment and sign the documents, the shipment is considered to have been delivered in order.