Returns and Exchanges

Goods in stock

The goods may be returned in a manner agreed between the Seller and the Buyer.

www.ugicode.com buyers (consumers) have the right to withdraw from the contract of purchase and sale of the product without giving a reason, notifying the seller in writing within 14 days from the moment of delivery or collection of the product. The cost of returning the product must be borne by the buyer.

Upon receipt of the returned product and evaluation of its quality, the Seller shall return the money for the product to the buyer within 14 days from the receipt of a written notice of withdrawal from the purchase and sale agreement.

The product must be returned in the original packaging. A VAT invoice or order number is required for refunds.

Out of stock / custom goods

For return, exchange or repair of defects of APRONS, DRESSES and ACCESSORIES ordered and ordered by special order , please contact us by e-mail uzsakymai@ugikodas.lt or phone +370 699 67099.

All OTHER ordered goods (non-stocked goods) can be exchanged and returned within 14 days of receipt of the goods, but please agree first by e-mail uzsakymai@ugikodas.lt or phone +370 699 67099 and obtain confirmation of the further course of the decision.

Personalized goods

Personalized items on which your LOGO is embroidered, printed or laser engraved will not be returned or exchanged. Therefore, your final confirmation of the agreed way, colors, sizes and position of the logo is required before placing the LOGO.

Defective or incomplete goods

If the delivered product does not meet the quality requirements, the buyer can contact by e-mail uzsakymai@ugikodas.lt or phone +370 699 67099.

The buyer can inform about the incomplete goods by e-mail uzsakymai@ugikodas.lt or by phone +370 699 67099.

When making a complaint, the buyer must provide the following information:

1) Product order number;

2) a photo of the goods, a photo of the defective place (if it is a mechanical damage and it is possible to take a photo);

3) Photo of the product packaging;

4) Describe the signs of product defect or failure or name the missing part.

When making a complaint, the buyer must indicate how he wishes the claim to be resolved:

(a) The defective product is requested to be replaced by a quality product;

(b) It is requested to supplement the incomplete item with missing components;

c) Refund is requested.

After processing the claim, a response is provided within 14 days.

Damaged shipment

Check the quality of the parcel delivered to your home with the courier. If you notice that it has violations:

tell the courier who brought the goods about it;
in the delivery document of the consignment, note that the packaging is damaged and fill in the Packaging Damage (Inspection) Report together with the courier;

inspect the goods inside the packages and, if they are damaged, record the damage in photographs. Photographs will be required for the return procedure;
if the packaging is not damaged, it is not necessary to inspect the goods in the presence of the courier. If you accept the shipment and sign the documents, the shipment is considered to have been delivered in order.